Refund Policy

Thank you for engaging with Yolanda Nichole, LLC and our Sites.

Yolanda Nichole, LLC offers high-quality consulting and advisory services and digital products that require significant expertise, time, energy, and other resources to provide the partnership required to support your goals. As a services-based consulting firm, we are fully eligible to be compensated against our time, experience, expertise, advisory, consulting and services.

This policy explains how refunds, cancellations, and credits are handled for the services and products offered through our website (https://yolandanichole.com) and elsewhere. We want customers to feel clear and confident about your engagement with us so please review this policy carefully before making a purchase. Thank you for your business.

Final sales and purchases (non-refundable)

Given the time allocated, administrative costs, and lost opportunities to deliver services, and the immediate access nature of digital products, we are unable to offer refunds for the following items (not an exhaustive list):

• • Deposits for Consulting Services (i.e., engagements, strategy sessions, retainers, intensives, advisory support, or similar services)
  • Any Digital Products (i.e., downloadable templates, guides, workbooks, toolkits, and similar digital resources)
  • Registrations for events and workshops
  • Prepaid appointments that are forfeited

Deposits are treated as advance payment and considered as earned against the time and services of the Consultant.

Purchases made through Gumroad or other platforms may also be subject to that platform's own refund and buyer-protection terms.

Any third-party payments including but not limited to investment amount, government / authority fee, vendor payment, and similar is out of the scope of responsibility of Yolanda Nichole and any refund is subject to their independent policy without any prejudice of Yolanda Nichole.

Digital product remedy

If a digital product’s file is defective, inaccessible, corrupted, or materially different from the description, the customer should contact us within 14 calendar days of purchase so a replacement, correction, store credit, or other reasonable remedy can be considered.

Cancellation

If you prepay for a consulting engagement, event or workshop, and cancel with at least 48 hours' notice, we may, at our discretion, allow rescheduling or issue a credit toward a future service or event. No-shows and late cancellations may be treated as forfeited appointments.

If the consultant needs to cancel or reschedule the consultation for any reason, they will notify the client as early as possible and propose an alternative time or provide a full refund.

For custom engagements governed by a signed proposal, contract, or statement of work, the refund, cancellation, and termination terms in that signed agreement will control the transaction.

Courses and subscription-based memberships may be canceled on a going-forward basis at any time, but prior payments are non-refundable and access continues only through the end of the current billing period. You must cancel at least 3 days before your next charge is scheduled to come out and you won’t be charged again.

Credits, exceptions, and discretionary accommodations

While the default policy above applies in most cases, we may, at our discretion, offer additional flexibility, a credit, transfer, reschedule option, payment accommodation, or other reasonable exception in cases of documented access problems, scheduling conflicts, hardship, or other circumstances where flexibility is appropriate. Any such exception is made case by case and does not create an ongoing obligation to provide the same outcome in future situations.

Chargebacks and payment disputes

Customers are encouraged to contact us first to resolve any issue before initiating a chargeback or payment dispute. Fraudulent, abusive, or bad-faith chargebacks may result in immediate termination of access to products, services, memberships, or future purchases.

How to request a refund or cancellation

To request a refund, cancellation, transfer, reschedule, or billing review, the customer should submit a written email or letter using the support contact listed below and include:

• • the name used at purchase
  • the email address used at checkout
  • the product or service purchased
  • the purchase date, and
  • a brief description of the issue.

Requests should be submitted as soon as possible after the issue arises. The Company will review requests in good faith and respond within a reasonable period.

Approved refunds will be processed within 10-15 business days and credited to the original method of payment, subject to processing times and fees imposed by our payment providers. Please allow additional time for your bank or card provider to post the credit..

If the original method of payment is inaccessible, refund will occur via Bank Transfer or Check.

By purchasing products or services from Yolanda Nichole, LLC, you acknowledge and agree to this refund and cancellation policy.

Contact about refunds and cancellations

If you have questions or need help understanding your options before purchasing, please reach out. For questions about this policy, contact us at: support (at) yolandanichole (dot) com